Average Delivery Time – Robinson & Brown

Robinson & Brown is committed to providing the best value for money by shipping our products directly from the supplier. This allows us to save significantly on transport, storage, packaging, and shipping costs, enabling us to offer our products at a fair price. The total delivery time, including processing, is usually 7 to 14 days.

Order Processing Time

Orders are processed and dispatched within 2–5 days from our distribution centre. We make every effort to process orders as quickly as possible.

Delays

Although 97% of orders arrive on time, unforeseen circumstances may occasionally cause delays.
If you have any questions or would like updates regarding your order, please contact us via email at: info@robinson-brown.com

Free Shipping

All orders are shipped FREE of charge – there is no minimum order requirement.

Cancelling Your Order

You may cancel your order within one hour of placing it. After this time, cancellation is no longer possible as the order is automatically sent to our warehouse for processing.
You also retain the right to cancel your order and return the goods within 30 days of receipt.

Check Your Shipping Details

It is essential to provide accurate and complete shipping details to ensure your order is processed correctly. Incomplete or incorrect information may cause delays. The buyer is responsible for the accuracy of the details provided.
Please note: if a shipment is lost or fails to arrive due to incorrect information, all costs are the responsibility of the buyer, and we will be unable to issue a refund.

Lost Package?

We apologise for any inconvenience caused by an issue with your delivery. For further assistance, we recommend contacting the local courier responsible for handling your delivery.

Track Your Order

Once your item has been dispatched, you will receive an email containing tracking information.