Privacy Policy – Robinson & Brown

Robinson & Brown attaches great importance to protecting your privacy and the security of your personal data. In this privacy policy we explain which data we collect, how we use it, and how we ensure it is processed in accordance with applicable data-protection law, including the European Union General Data Protection Regulation (GDPR).

Data Controller

The data controller under data-protection law is:
Robinson & Brown
Email: info@robinsonandbrown.com

Use of Collected Data

Use of our services

When you register for our services or place an order, we collect the personal data necessary to fulfil the service or order. This data is used solely for that purpose and stored on secure servers. Processing is based on Article 6(1)(b) GDPR (performance of a contract).

Communication

If you contact us (for example by email), we retain the correspondence so we can handle your enquiry. Processing is based on Article 6(1)(f) GDPR (legitimate interests) in order to provide high-quality customer service.

Cookies

Our website uses cookies to improve user experience and to analyse website usage. Cookies are used on the basis of Article 6(1)(f) GDPR (legitimate interests). You can change your cookie settings in your browser at any time. Please see our separate Cookie Policy for more information.

Disclosure of Data to Third Parties

We disclose your personal data only insofar as necessary for the performance of a contract (for example to logistics partners), where we are legally obliged to do so, or where you have given explicit consent.

Payment service providers

For the secure processing of payments, we work with external providers. These providers process only the data necessary in accordance with Article 6(1)(b) GDPR.

Logistics partners

Your name, address and contact details are shared with our transport partners for the delivery of your order. This is necessary under Article 6(1)(b) GDPR.

External service providers

For technical support and marketing, we work with external suppliers who must comply with IKÜM requirements and guarantee the confidentiality of data.

Legal obligations

We may disclose your data where we are legally required to do so, in accordance with Article 6(1)(c) GDPR.

Your Rights

You have the right at any time to request information about the personal data we hold about you (Article 15 GDPR). You also have the right to rectification (Article 16), erasure (Article 17) and restriction of processing (Article 18). To exercise your rights, please contact us using the details below.

Data Security

We use technical and organisational measures to protect your data against loss, unauthorised use or unauthorised access. We regularly evaluate our security measures and update them in line with technological developments.

Data Retention

We store your personal data only for as long as necessary to achieve the purpose for which it was collected, or for as long as required by law. Thereafter, the data will be deleted or anonymised in accordance with applicable legislation.

Changes to this Privacy Policy

We reserve the right to amend this policy if there are changes in legislation or in our services. Changes will be published on our website.

Contact Us

If you have any questions or comments about the processing of your personal data, or if you wish to exercise your data-subject rights, please contact us:
info@robinsonandbrown.com

Company: EGC Network
Address: Buitenwatersloot 332, 2614 GR Delft
Registration Number: 94559651